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Dell
The below information has been compiled to help you find support for products produced by Dell. If the listed details are wrong, out of date or unavailable and you know the correct links or information we would appreciate it if you would use our contact form to let us update this entry.
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In 2006, Dell acknowledged that it had problems with customer service. Issues included call-transfers of more than 45% of calls and long wait-times. Dell's blog detailed the response: "We’re spending more than a $100 million — and a lot of blood, sweat and tears of talented people — to fix this." Later in the year, the company increased its spending on customer service to $150 million.
In May, 2008 the New York Supreme Court ruled that Dell and Dell Financial Services "engaged in fraud, false advertising, deceptive business practices, and abusive debt collection practices." The relevant lawsuit aimed primarily to highlight and seek restitution for a lack of technical support given to customers by Dell. The court plans to hold further proceedings to determine how much money Dell has to pay out to customers and how much profit Dell made unlawfully, in New York.-- from wikipedia
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